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FAQ

We hope that you'll find what you are looking for. If your question remains unanswered or if you have other thoughts or concerns, don’t hesitate to call or email our Customer Support. While we are on the subject, we have a small favor to ask you. We strive to build the best FAQ in the industry, so if there are any questions you are missing or think we should add, please send us your suggestions to support@gnuf.net. Thanks for your help, now here’s ours to you…


5 Quick Answers

How often can play money be refilled?

You are entitled to 2000 USD (play currency) per 24 hours.

Forgotten Account number?

After you registered at Gnuf we sent you an email with all your login details. Can’t find the mail? No problem, contact Gnuf Support.

Forgotten Password?

Click the forgot your password link to receive a password reminder mail.

What does Gnuf mean?

Several months ago it meant nothing. Now it means the home of play!

What’s the Gnuf Support email address?

support@gnuf.net

Top 10 FAQs

QUESTIONS AND ANSWERS



How do I open a Gnuf account?

Opening an account is quick and easy, just click on “Sign up” on the starting page and follow the instructions. Make sure to enter the correct details for confirmation purposes. Please remember your password and account number. Your password is case-sensitive and has to be entered the same way each time. As soon as you have entered and confirmed your details you can start playing immediately. After registration we will also send you an email with the details you need. Be sure to save this information in a safe place.

If you have problems opening up a Gnuf account, please contact support@gnuf.net directly.

How do I download the free poker software?

Please follow the instructions below to download our Poker software:

• Make sure that all your other applications are closed then click on the Download button to start the software download. The initial download will only take a couple of minutes depending on the speed of your Internet connection.

• Install the Gnuf software application file that you have saved to your desktop. Double click to open Gnuf - the installation wizard will then begin.

• Follow the prompt installation process and the software will be installed. Please note that the software is not available for Macintosh and Linux. There are however, ways to play from your Mac. For more information visit our Mac page.

How do I refill play-money?

When you join a Play for fun table, you are entitled to 2000 USD (play currency) per 24 hours. Once you have exhausted your money, also referred to as chips, you will have to wait until that time has lapsed. When you choose a table you can see how high the stakes per table are. We advise beginners to start with the lowest amounts possible, so that they can learn the game. We advise you to play and bet wisely as you will start to really enjoy the games that way.

The reason for why we limit the amount of play-money per 24 hours is for the thrill of the game. Although some players complain that their money runs out too quickly we do this to make the game feel genuine. If we would give players unlimited play-money, it would be difficult to grasp the concept of risk, and the thrill you get from the sensation of winning. Also, you would get accustomed to making unrealistic bets and careless plays.

Forgotten Account number?

After you registered at Gnuf we sent you an email with all your login details. Please check if you have saved this email. If you still can’t find your Account number you have to contact Customer Support and they will help you.

Forgotten Password?

After you registered at Gnuf we sent you an email with all your login details. Please check if you have saved this email. If you still can’t find your Password, use our easy-to-use Password recovery services.

How do I download the free casino software?

Click on the "Download" buttons that appears on the Casino page. A "File Download" box will appear on your screen. Select the "Save this Program to disk" option, and click "OK". Next you will see a "Save As" box. Choose to save the Gnuf.net software to either your desktop or to a location of your choice. Another box will then appear while the download is in progress. Make sure that the "Close this dialog box when download completes" box is unchecked. Click "Open" when the download is complete.

You are now ready to install the Gnuf.net casino software application file that you saved to your computer. Double-click on the casino icon, either on your desktop or at the location to where you chose to save the casino software. The Install Wizard will then launch and guide you step-by-step through the installation process. Follow the prompts by clicking "Next" when requested and the casino software will install.

The default location is to your desktop. If you saved the casino software to an alternative location and cannot find it, simply follow these instructions:

Click on "Start"/"Search"/"All files and folders". Type Gnuf.exe in the "Name" field, and click on "Find now". Remember to search using the "Local hard drives" option. Once you have found the casino software, double-click to begin the installation.

How fair are the online games at Gnuf.net?

Gnuf supports a Fair Gaming Policy, meaning that each time a game is played, the software uses a Random Number Generator to randomly produce the gaming results. This ensures that no 'programming' advantages can be created on Gnuf's side to favour the house. It also prevents Players from gaining an unfair advantage by counting cards or 'cracking the system'. The Random Number Generator is audited on an ongoing basis to ensure compliance with Las Vegas standards.

What are the system requirements for the games?

The Gnuf website is supported by most modern operating systems and internet browsers with Adobe Flash Player installed.

All download versions of the game applications require Windows operating system. You also need the necessary access rights to be able to install the programs. If you are running Mac or Linux, there are different ways to run windows applications using software such as Bootcamp and Parallels. For more information visit our

The instant play versions of the game applications require that you run Internet Explorer in Windows with Active X enabled.

Also, make sure that the time and date are correct on your computer.

Can I change my Alias or can I have more than one?

An alias cannot be changed unless it is offensive in which case you are requested to select another name. You are only allowed one alias across all poker rooms on the Microgaming Poker Network (a.k.a. Prima Poker Network) and you are allowed only 1 account with Gnuf.

How do I contact Gnuf Support?

24 hours a day, 365 days a year, you can contact our Customer Support by email support@gnuf.net or by phone. For a full list of contact information

24 hours a day, 365 days a year, you can contact our Customer Support by email support@gnuf.net or by phone. For a full list of contact information